I have heard way too many horror stories from new clients and Realtors about past closings with other brokers and lenders that did not go as planned or, where issues came up without all of the parties involved hearing about them until at the closing table. This should never happen! If you are working with a competent lender or broker, all issues should be addressed and handled prior to the day of closing.
Note that I did not say that issues should not happen. The truth is that sometimes things do not go as planned no matter how prepared or organized you are. But, one of the most important things in customer service is to keep your client and their realtor in the know about the transaction. A closing should be a formality only. There should be no new information when you get to the table.
The best way to make sure your closing goes the right way is to use professionals that you trust. Work with someone you have been referred to by friends, co-workers, and family. If you are new to the area, make sure that the person or company you are going to work with have testimonials you can check. Do that and you should have a great real estate transaction.
Your comments are always welcome!
Brought to you by Professional Mortgage Group, Columbia, Missouri
Note that I did not say that issues should not happen. The truth is that sometimes things do not go as planned no matter how prepared or organized you are. But, one of the most important things in customer service is to keep your client and their realtor in the know about the transaction. A closing should be a formality only. There should be no new information when you get to the table.
The best way to make sure your closing goes the right way is to use professionals that you trust. Work with someone you have been referred to by friends, co-workers, and family. If you are new to the area, make sure that the person or company you are going to work with have testimonials you can check. Do that and you should have a great real estate transaction.
Your comments are always welcome!
Brought to you by Professional Mortgage Group, Columbia, Missouri
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